Enterprise Voice AI · Energy & Utilities

Infinite Contact Center Capacity for Energy & Utilities

No hold queues. No missed calls. No breached SLAs.

Kalimera.ai is voice AI for energy suppliers and distributors. It answers every call instantly in 65+ languages, verifies the customer by EAN or contract number, resolves routine requests inside your systems, and hands complex cases to your team with the full transcript.

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An energy customer on the phone and a contact-centre agent at her desk, connected by an AI voice assistant, with wind turbines and solar panels in the background
Already live inside energy operations · PPC blue · Greece & Romania
  • 10,000+Concurrent calls
  • 65+Languages
  • 99.99%Uptime SLA
  • <3sResponse latency
  • 24/7/365Always open
Live in production withPPC blueCase studies and customer quotes coming soon — see the PPC blue results

Hear it live · energy sector

Tap a Number — Hear Our Voice AI Answer Instantly

Call it from your phone and ask what your customers ask. No appointment, no sales call first.

  • Ask about a tariff change
  • Adjust an advance payment
  • Report a meter reading
  • Report an outage

Available now — no appointment needed. Standard local call rates apply.

The cost of the busy signal

A Call That Goes Unanswered Isn’t Just a Missed Call — It’s a Customer Who Couldn’t Get Through.

Whether you’re an energy supplier or a grid operator, every call matters — a surge during a grid outage, a new prosumer sign-up, a tariff adjustment, a routine meter reading. When seasonal volatility or severe weather hits, contact centres face an impossible choice: let hold times skyrocket, risk regulatory SLA penalties, or pay for temporary staff. Kalimera.ai changes the equation with an enterprise-grade Voice AI capacity layer that handles 10,000+ concurrent calls with zero queue hold times and zero busy signals.

Energy sector · Great Britain regulator data

General customer behaviour · not energy-specific

Third-party research shown as sector context, not Kalimera.ai results. Ofgem data covers Great Britain; Nextiva is a small vendor survey with no fieldwork date.

What does it look like in reality? Major energy companies handle millions of customer interactions every year. When they issue price adjustments, call volumes spike dramatically. Same phone lines. Same support staff. Something has to give — hold times skyrocket, and some calls go unanswered entirely.

But it doesn’t have to be that way.

Why this keeps happening

Energy Demand Comes in Waves. Your Phone Lines Don’t.

Tariff and billing spikes

Price adjustments and annual billing statements send call volumes up within hours — on the same lines, with the same support staff.

Outage surges

When the power goes out, the hotline overloads exactly when customers most need a clear answer about restoration.

Capacity that can’t flex

Temporary staffing is slow and costly to scale, and customers still hit busy signals and long holds while it catches up.

One tariff-change day, two outcomes

Staffed capacityTariff change announcedUnanswered callsand long hold timesTime of dayCall volume
Illustrative shape, not measured data. Demand above staffed capacity is what customers experience as busy signals and long holds.

The shift

A Contact Centre Team That Never Runs Out of Capacity

No queue hold times. Every call is handled instantly, and your agents are free for the customers who need them most.

The legacy hotline

Busy signals when it matters most

  • Hold queues that grow with every tariff change or outage
  • Robotic IVR menus that push customers away
  • Temporary staff hired for every surge
  • Calls unanswered after hours, on weekends and on holidays
  • No clear view of what was missed
The Kalimera.ai way

One open voice AI platform

  • Every call answered instantly, no queue
  • Natural conversation in 65+ languages
  • Surges absorbed without ballooning costs
  • Open 24/7/365, through outages and holidays
  • Every call transcribed, traced and reported
A human contact-centre team working beside an AI voice agent, with solar panels and wind turbines behind
AI Handles the Routine.
Your Team Handles What Matters.

How a call flows

From First Ring to Resolution

  1. Customer calls

    Any time, in any of 65+ languages — never a busy signal.

  2. Kalimera.ai handles the request

    Verifies the customer (EAN / contract number), resolves routine requests and updates your backend systems in real time.

  3. Resolved or handed off

    Sensitive or complex cases go to human agents with the full transcript and context.

  4. Satisfaction and SLA compliance grow

    Zero dropped requests: happier customers and met regulatory targets.

What this looks like in your contact centre

From Routine Calls to Emergency Surges — Fully Handled

One voice agent covers routine requests, urgent outages and outbound campaigns, with every action verified and written to your systems.

Advance payments and meter readings, handled instantly

Changes to monthly advance payment amounts are verified and logged live in your system, with an updated payment schedule sent by SMS. Reported electricity or gas meter readings are validated and written directly to your system.

Case study · live in production

Kalimera.ai Is Already Running Live Inside Energy Operations

Energy & e-mobility

Instant Answers for Every EV Driver — Anytime, Anywhere.

The challenge
Contact centre overload and long hold times put Public Power Corporation S.A.’s fast-growing EV charging network at risk — drivers mid-journey can’t wait on hold.
The strategy
PPC deployed Kalimera.ai for a 4-month proof-of-concept: an instant-response layer that steps in on overflow calls with real-time answers on nearest stations, app connectivity and pricing.
The results
Live across Greece & Romania, the Voice AI handled 12,800+ overflow calls — tangible results now moving PPC from pilot to full production rollout.
PPC blue
  • 2
    Markets liveGreece & Romania
  • 12,800+
    HandledOverflow calls
  • 4
    Month PoCFull production rollout ongoing
  • 87,639calls handled in production
  • 92%autonomous, no human needed
  • 6.35M+seconds of live conversation
  • 12 monthsof live production, Jul 2025 – Jul 2026

Source: Kalimera.ai production data across all deployments, Jul 2025 – Jul 2026. PPC blue results: Kalimera.ai proof-of-concept with Public Power Corporation S.A.

Surge impact estimator

What Do Your Unanswered Calls Add Up To?

Adjust the sliders to your own hotline. The estimate updates as you move them.

Across all lines, including peak periods
%
Busy signals, drops and hang-ups during peaks
min
Minutes per call, including wrap-up
€
Fully loaded cost of one human agent (a person, not the AI), in euros
%
Platform-wide in production: 92% autonomous
Calls not answered each month10,80060,000 calls × 18% unanswered or abandoned.
Human-agent hours needed to answer them today810 h10,800 calls × 4.5 min ÷ 60. This is how many hours of human-agent work it would take to answer them.
Answered by Kalimera.ai without a human agent7,560 calls10,800 calls × 70% resolved by the AI without a human agent.
Human-agent cost the AI takes over each month€7,9387,560 AI-resolved calls (the 70% above) × 4.5 min ÷ 60 = 567 h — the AI’s share of the 810 h above, × €14/h.

Illustrative estimate from your own inputs, not a quote. It excludes the cost of the Kalimera.ai platform. Results in energy depend on your call types and integrations.

Not just a voice bot

An Enterprise Control Layer for Regulated, High-Volume Operations

It works inside the systems you already run, and every call stays visible, testable and under human control.

  • Your phone linesPBX-agnostic, 65+ SIP/VoIP providers
  • Your backend systemsCRM, ERP, OMS, CIS and more
  • Your data interfacesAPIs, webhooks, 60+ core integrations

Human-on-the-loop

A supervisor can watch live calls and take over any of them instantly. Two-way transfer rules move customers between AI and human agents.

Full audit and traceability

The entire LLM chain is visible: every node, tool call and response code. Replay any call with timestamps and speakers, then retest it.

Governed change

Version history, four-eyes approval and instant rollback, so you can compare versions side by side and deploy with confidence.

Model-agnostic, no lock-in

Use 14,000+ models from 60+ providers, OpenAI, Anthropic, Mistral or local LLMs, and swap them without rebuilding your workflows.

Omnichannel, one knowledge base

Voice, WhatsApp, SMS, email, chat and WebRTC share one source of truth, so a change reaches every channel at once.

Real-time customer intelligence

Sentiment, frustration and intent are understood as the call happens, and every call is summarised automatically.

Benefits across the value chain

Real Impact for Customers and for Your Operations

For customers & prosumers

Service that feels instant, every time

  • Zero Queue Hold Times. Eliminates busy signals and long waits, even during seasonal surges, tariff updates or severe-weather outages.
  • Native Multilingual Experience. Natural conversation in 65+ languages, for every customer demographic.
  • 24/7 Autonomous Self-Service. Submit meter readings, adjust payment schedules, request invoices or check outage status any time.
  • Proactive Status & Maintenance Updates. Automated alerts for planned maintenance, technician visits and payment reminders.
  • Contextual Human Escalation. Complex disputes and retention cases route to a specialist with the full transcript and summary.

For energy suppliers & grid operators

Capacity and control at utility scale

  • Infinite Surge Capacity. Handles 10,000+ concurrent calls, absorbing 300–500% volume spikes without temporary staffing.
  • Real-Time System Execution. Connects live via API to your CIS, OMS and ERP (SAP IS-U, Salesforce, Oracle) to update records on the call.
  • Operational Load & Cost Reduction. Offloads 40–60% of routine inquiries, freeing agents for high-value and complex cases.
  • Ironclad Regulatory SLA Protection. 99.99% uptime and 100% answer rate within statutory response deadlines.
  • Utility-Grade Compliance & Security. Full auditability, with ISO 27001, ISO 42001, GDPR, EU AI Act and DORA readiness.

Built for energy regulation

Customer Data Protected. Every Call Auditable.

Certified for security and AI governance, and built for high-risk AI standards and digital operational resilience rules.

  • Single-tenant, EEA-hosted customer environments.
  • Role-based access, retention controls (60-day default) and PII safeguards.
  • Traceability, four-eyes approval, versioning and instant rollback.
  • ISO 27001 certifiedISO 27001Security
  • ISO 42001 certifiedISO 42001AI governance
  • GDPRGDPRCompliant
  • EU Artificial Intelligence ActEU AI ActReady
  • Digital Operational Resilience ActDORAReady

Implementation

Start on Overflow. Scale When the Numbers Speak.

Your telephony stays as it is. Kalimera.ai steps in where calls would otherwise be lost, then grows from there.

STEP 1

Design the workflows

Map your call types: EAN and contract verification, billing, advance payments, meter readings and outage reports.

STEP 2

Integrate your systems

Connect telephony and your CRM, ERP, OMS or CIS through APIs. No PBX change and no infrastructure overhaul.

STEP 3

Prove it on overflow

Begin with overflow or after-hours calls. PPC’s proof-of-concept ran for 4 months before moving to full production.

STEP 4

Go live and optimise

Monitor every call, replay and retest conversations, and release changes with versioning and approvals.

  • PBX stays intact
  • Inbound and outbound
  • Human takeover always one tap away

Questions

What Energy Teams Ask About Voice AI

Straight answers for contact-centre, IT and compliance teams.

Energy & Utilities reception area with informational materials on wind and grid infrastructure
Still have a question? Talk to us
What is Kalimera.ai for the energy sector?

It is an enterprise voice AI platform that answers customer calls instantly, verifies the caller, resolves routine requests inside your systems and passes complex cases to your team. It handles 10,000+ concurrent calls in 65+ languages, 24/7/365.

Which requests can it resolve without an agent?

Advance payment adjustments, meter readings, billing and payment inquiries, and outage reports. Changes are logged live in your systems, with confirmations such as an updated payment schedule sent by SMS.

How does it identify the customer?

It verifies the caller with an EAN or contract number before it handles the request, and updates your backend systems in real time once the request is resolved.

What happens with complex or sensitive calls?

The AI agent transfers the call to a human operator with a summary and the full transcript, so customers never repeat themselves. A supervisor can also take over any live call instantly.

Can it handle a surge, such as an outage or a tariff change?

Yes. The platform runs 10,000+ concurrent conversations, so waves of calls are handled without busy signals or costly temporary staffing.

Will it work with our phone system and back-office tools?

Kalimera.ai is PBX-agnostic and supports 65+ SIP/VoIP providers, so your telephony stays intact. It connects to CRM, ERP, OMS and CIS systems through APIs, with 60+ core integrations available.

Can it also make outbound calls?

Yes. Outbound calls can be triggered automatically for planned maintenance, technician visit reminders, promotional offers and expiring contracts, with scheduling and retry logic for no-answer and busy signals.

How is customer data protected?

Kalimera.ai is ISO 27001 and ISO 42001 certified, GDPR compliant, and ready for the EU AI Act and DORA. Customer environments are single-tenant and EEA-hosted, and every call is auditable end to end.

Is it running in energy operations today?

Yes. Public Power Corporation S.A. (PPC) runs Kalimera.ai on its PPC blue EV charging network across Greece and Romania, where it has handled 12,800+ overflow calls and is moving from pilot to full production rollout.

Ready when you are

Ready to See How Kalimera.ai
Can Transform Your
Customer Experience?

Book your custom system blueprint — no pricing pressure, just a plan sized to your call volume.

[email protected]+357 95 901 600